Contacting Us

1. Post sales support: If you have placed an order and have a question......

The ‘My Account’ section of the site stores your order history. 

To review the items you have ordered or check on the status of any outstanding shipments simply go to the ‘My Account’ section of the site and click on 'view details' link of the order you are interested in.

If having reviewe the details of your order you need to contact customer services simply click on the 'Make an enquiry' link at the top of that page.

2. Pre Sales support: If you have NOT placed an order and have an enquiry....

If your question or enquiry does not relate to an order visible in the ‘My Account’ section of the site then please email us at: rbooksenquiry@tbs-ltd.co.uk

Please note we are unable to process enquiries about an existing order via this email address.

3. Review copies / Academic requests / Catalogue requests

  • You are a member of the trade press or an academic institution & require information on a forthcoming title or author.
  • You are a member of the trade press or an academic institution & wish to contact an author about an event.
  • You want to request a review copy of a book.
  • You are an academic organisation & want to request a reading copy of a book.
  • You want to request a copy of our catalogue.

    • If your enquiry fits one of the criteria above please check the imprint of the title you are enquiring about and use the table below to contact the relevant department

    Adult Imprints Children's Imprints
    Century
    Hutchinson
    Heinemann
    Arrow
    Random House Audio Books
    Random House Business Books     		Jonathan Cape
    Chatto & Windus
    Everyman
    Harvill Secker
    Vintage
    Pimlico
    Yellow Jersey     		Ebury
    Vermilion
    Rider
    C.W.Daniel     		Random House Children's Books
    Jonathan Cape
    The Bodley Head
    David Fickling Books
    Hutchinson
    Doubleday
    Red Fox
    Corgi
    Click here for
    catalogues for the above    		 Click here for
    catalogues for the above    		   Click Here for
    Children's catalogues
       
    Non-UK Visitors Only: Click here for all Adult Imprints Non-UK Visitors Only: Click here for all Children's Imprints

     

    4. To provide feedback on the www.rbooks.co.uk website

    We would love to hear what you think of our site and our service.  If you would like to provide feedback regarding the website, please email us at: sitefeedback@rbooks.co.uk.

    5. By post

    If you wish to contact us by post, please send enquiries or comments to the following address:

    rBooks.co.uk Customer Services
    The Book Service Limited (TBS)
    Distribution Centre
    Colchester Road
    Frating
    Green
    Colchester
    Essex
    C07 7DW

    OR

    For service of legal notices only :

    The Random House Group Limited
    Legal Department
    20 Vauxhall Bridge Road
    London
    SW1V 2SA

    Name and registered office: The Book Service Limited, 20 Vauxhall Bridge Road, London, SW1V 2SA. Trading address: The Book Service Limited, Distribution Centre, Colchester Road, Frating Green, Colchester, Essex, CO7 7DW. Company registered in England & Wales No. 453161, VAT No. 102838980

    5. All other contacts

    Please use the following links for all other contact details. 

    Transworld: for the adult imprints of Anchor, Bantam, Bantam Press, Black Swan, Channel 4, Corgi, Doubleday, Eden, Expert.

    Random House: for all other adult imprints with direct links to editorial, marketing, publicity, sales, permissions, rights, design, production, human resources and website production.

    Random House Children's: including direct links to editorial, publicity, sales, permissions, rights, design and website production.